Skol Privacy Policy

At Skol Online Casino, we are committed to protecting your personal data and respecting your privacy at every stage of your journey with us. This Privacy Policy explains how we collect, use, store and protect the information you provide when you visit Skol Casino.com, register an account, use the Skol app, or otherwise interact with our services. By using Skol Casino, you consent to the practices described in this policy. Skol Casino is operated by White Hat Gaming Limited, a company registered in Malta, together with our group company White Hat (Holdings) Limited, registered in Gibraltar, which supports us with marketing, systems development, payment processing and customer services.

Information We Collect

We collect personal information from you at various points, including when you register, log in, deposit funds, place bets or contact our support team. We only collect data that is necessary to provide our services, verify your identity, comply with our licensing obligations, and improve your overall experience with us.

• We gather registration details such as your name, date of birth, address, email address and phone number when you create a Skol account.
• We collect financial information, including payment card details or e-wallet data, when you make a Skol deposit or request a Skol withdrawal.
• We record your gaming activity, including the slots, live casino games and table games you play, your betting patterns and your Skol bonus usage.
• We track technical data such as your IP address, device type, browser information and login timestamps whenever you access your Skol casino login.
• We may collect verification documents, such as proof of identity and proof of address, to meet our regulatory and anti-money laundering obligations.
• We collect information you provide when contacting our Customer Support team via live chat, email or our Help Centre.

How We Use Your Information

We use the information we collect for a variety of legitimate business purposes connected to operating Skol Casino safely and responsibly. Our aim is to ensure that every Skol register process, deposit, withdrawal and gaming session is secure, compliant and tailored to your preferences.

• We use your data to verify your identity and age, ensuring that only eligible players aged 18 and over can register and play.
• We process your information to manage your account, including deposits, withdrawals, and any Skol casino bonus or Skol no deposit bonus offers you may be eligible for.
• We use your gaming history to personalise promotions, including our Level-Up Rewards loyalty programme and any Skol free spins or Skol bonus code offers we may extend to you.
• We analyse data to detect and prevent fraud, money laundering and problem gambling behaviour.
• We use your contact details to send you service-related communications, and, where you have opted in, marketing messages about our latest Skol promo code offers.
• We rely on your information to comply with our obligations under the UK Gambling Commission licence 52894 and the Malta Gaming Authority licence MGA/B2C/370/2017.

Legal Basis for Processing

We process your personal data on several legal grounds, including performance of our contract with you when you use Skol Casino, compliance with our legal and regulatory obligations, our legitimate interests in preventing fraud and improving our services, and your consent where required, such as for certain marketing communications.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on Skol Casino.com and within the Skol app to enhance your browsing experience, remember your preferences, and analyse how our website and app are used. Cookies allow us to keep you securely logged in after your Skol login, remember your language and currency settings, and measure the effectiveness of our promotions. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our site.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate Skol Casino effectively.

• We share data with payment providers such as Visa, Mastercard, Trustly, PayPal, Skrill and Neteller to process your Skol deposit and Skol withdrawal requests securely.
• We share information with our group company, White Hat (Holdings) Limited, which supports our marketing, systems development and customer service functions.
• We disclose data to regulatory bodies, including the UK Gambling Commission and the Malta Gaming Authority, where required by law.
• We may share information with fraud prevention agencies, identity verification providers and law enforcement authorities when necessary.
• We work with game providers such as Red Tiger, Microgaming, Play'n GO, NetEnt and Evolution, who may receive limited data required to deliver our slots and live casino games.

Data Retention

We retain your personal data for as long as your Skol account remains active and for a reasonable period afterwards to comply with our legal, tax and regulatory obligations. If your account becomes inactive, our standard inactivity terms apply, and we will notify you before any inactivity fees are deducted from your balance.

Data Security

We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect your data from unauthorised access, loss or misuse. Customer funds are held at the UKGC medium protection level, and we continuously review our systems to safeguard your privacy while you enjoy our slots, live casino games and other offerings.

Your Rights

We respect your rights regarding your personal data. Depending on your jurisdiction, you may have the right to access, correct, delete or restrict the processing of your information, as well as the right to withdraw consent to marketing communications at any time.

• You can request a copy of the personal data we hold about you.
• You can ask us to correct any inaccurate or incomplete information.
• You can request that we delete your data, subject to our legal retention obligations.
• You can opt out of marketing communications at any time by contacting our support team or adjusting your account preferences.

Responsible Gambling and Data

We use certain data, including your deposit and gaming patterns, to identify signs of problem gambling and to offer responsible gambling tools, including deposit limits, time-outs and self-exclusion. We take this responsibility seriously as part of our commitment to safer gambling for every Skol Casino customer.

Children's Privacy

We do not knowingly collect personal data from anyone under the age of 18. Skol Casino is intended solely for adult customers residing in Great Britain, and we apply strict age verification checks during registration.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of Skol Casino after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about how we handle your personal data, please contact our Customer Support team via live chat, our Help Centre, or by emailing us at support@Skol Casino.com. We are available 24/7 to assist you with any privacy-related enquiries about your Skol casino experience.